Please call our new customer service hotline: 2903 0700 if you need further assistance.

Please follow this video guide to collect the stool sample.

To ensure the accuracy of the testing, please read the following notes carefully：

• Maintain regular diet within 2 weeks；
• Avoid antibiotics within 4 weeks；
• Avoid probiotics within 4 weeks. If you are taking for more than 1 year, you may collect sample at anytime.
• Do not collect the stool sample when it is watery due to diarrhoea and when there is bleeding from haemorrhoids and menstruation；
• Follow this Guide to collect the sample carefully. Return the sample within 24 hours.